Privacy Policy

Aoin11 Pvt. Ltd. (the "Company") is dedicated to safeguarding its users' privacy. This Privacy Policy, commonly referred to as the "Privacy Policy," is intended to help you make informed decisions while using our services (as defined in the Terms and Conditions) by educating you on the information we collect, how we use it, and the security measures in place.

The phrases "we," "us," and "our" indicate the Company for the purposes of this Agreement. As a user of the website, application, and/or services, "You" refers to you.

The Information Technology Act, 2000, and its implementing regulations, such as the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 and the revised provisions pertaining to electronic documents / records in various statutes as amended by the Information Technology Act, 2000, have given rise to this privacy policy, which is an electronic record in the form of an electronic contract. This Privacy Policy is a legally valid agreement between You and Aoin11 and does not need to be signed in any way—physical, digital, or electronic.

I. Assent By using our website, you agree to our terms of Privacy Policy and give us permission to collect, store, and use your personal data as set forth in this Privacy Policy statement. Every time you visit our website and voluntarily give us information, you agree that we may collect, use, and disclose that information. You also agree that we may contact you in other ways, such as through emails, as detailed in this Privacy Policy. All users of this website are subject to this Privacy Policy statement, regardless of whether they register or use the platform. Additionally, you have the choice to revoke the permission that you previously gave to us. Written notice of this permission withdrawal should be provided to {Email}.

II. Information Gathering About you, we might gather "Non-Personal Information" as well as "Personal Information." Information that cannot be used to personally identify you is referred to as "Non-Personal Information." Examples of this type of information include anonymous usage data, general demographic data we may gather, platform types, referring/exit pages and URLs, preferences you submit, and preferences that are generated based on the data you submit and number of clicks. Information that can be used to identify you personally is referred to as "personal information." Examples of this type of information include your name, address, age, phone number, bank account details (which includes banking information like UPI and IMPS), email address, government ID, such as an Aadhar card, driver's licence, voting ID, and Pan Card.

a. Data Analysis
We might keep track of information about how you use the website. We may monitor data sent to us by your browser or your use of the website, including your IP address, the time and date of access, the device you used to connect to the website, the referring website from which you arrived at our website, the type of browser you are using, and other non-personally identifiable data. We employ this data for a number of reasons, including website operation, service enhancement, user experience enhancement, and understanding the varying needs of distinct users.

b. Forms available on Website

 On our website, there can be online forms that you can fill out to indicate your interest in the Services or to ask questions about the Services. These forms ask for personally identifiable information. Your information may be requested before submitting these forms, which might come in a variety of formats. Your name, age, phone number, email address, postal address, and other personally identifiable information are among the details we gather when you use one of our website's forms to get in touch with us. In order to comprehend your needs and recommend the best Services for you, this information is used. We don't share this information with any outside parties or use it for marketing reasons.

c. Email and Phone Conversations

In order to fully understand your needs and offer you with more information about our services, we may get in touch with you over the phone using the Personal Information you give us. In spite of any registrations you may have with your telecom provider's "Do Not Disturb" registry, you specifically consent to us contacting you by providing your mobile phone number and landline number. Additionally, we might get in touch with you through email. 

In addition, we might send you updates and other marketing materials using the Personal Information you provide. You can contact us and let us know if you would prefer not to receive email correspondence or updates from us going forward.

d. Communities on the internet

When you connect with our pages and accounts on social media platforms like Facebook, Instagram, Telegram, LinkedIn, and Twitter, among others, we might gather information about you.
III. Utilisation of Data
We will use the information you give us to provide the Services, tell you about the Services, troubleshoot and diagnose issues with our website, and in connection with functions that are necessary for legitimate business needs, like payments or service modifications, preventing and dealing with fraud, and safeguarding you and the Company.

We do not disclose your personal information to outside parties in any way, including by renting, trading, selling, or otherwise. Your Personal Information might be disclosed to suppliers and other outside parties who work with the company on a contractual basis. Generally speaking, the vendors and other third parties that we work with will only gather, utilise, and reveal your information to the degree required to enable them to carry out the tasks they undertake on behalf of the Company. The services provided by these vendors will encompass, but not be limited to, logistics partners delivering kits or parts needed to finish the Services, payment information needed by a payment aggregator/gateway to complete a payment received for the Services, etc.

We advise you to review the privacy policies of payment aggregators and gateways to learn how they will handle your Personal Information. These providers usually have their own policies in place regarding the information we must give them in order to use their services. 

Upon receiving a valid notification from an appropriate statutory or investigative body, we might be legally obligated to provide your Personal Information. We shall not be obligated to notify you or the appropriate authorities of any disclosures we make; instead, they will be made in accordance with relevant law. If it is determined that you have broken our terms and conditions or engaged in criminal activity while using our website and/or services, we may also be obliged to disclose your personal information to an appropriate authority.

 To enhance the Services, we shall make use of your non-personal information. In order to monitor how our website and Services are being used, we shall additionally compile and anonymize non-personal information. Our use and disclosure of non-personal information is unrestricted by this privacy statement, and we maintain the right to do so at our sole discretion and to share such information with partners, marketers, and other third parties.

IV. Information Protection 

We take appropriate security measures to protect your personal information and make sure it isn't compromised, sold, disclosed, altered, or destroyed by unauthorised parties or by illegal means. These safeguards, however, do not ensure that your information won't be unlawfully or uninvitedly accessed, revealed, changed, or deleted due to a breach of these protections. You accept these risks by using our website, which you have acknowledged and agreed to.

V. Safety

We are concerned about the security of Your Personal Information. Our policies and procedures are designed to protect your personal information both during transmission and after it is received by us. We adhere to widely recognised industry standards. All of the data collected on Our Website is safely kept in a database that is under our control and has sufficient cryptographic safeguards. Access to the servers, where the database is kept, is password-protected and severely restricted. The servers are housed behind firewalls. You should be aware that there is no such thing as perfect security and that We cannot ensure that Your Personal Information will not be accidentally disclosed, even though We use every reasonable precaution to store it in a private, secure environment. We will make a good faith effort to inform You of the type and extent of any disclosure (to the extent that We are aware of such disclosure) as soon as is practically possible and in compliance with the law if We learn that Your Personal Information has been disclosed in a way that is inconsistent with this Privacy Policy.

VI. Minimum 

Age You affirm that you are at least eighteen years old in order to use the website and its services by utilising it. There is no one under the age of eighteen who receives any services from us.

VII. Disclaimer

Numerous fraudulent emails, websites, blogs, and other content purporting to be from or affiliated with Us have been or are being shared online (collectively, "Deceptive Communication"). Our logo, pictures, content, links, and other information may be a part of this deceptive communication. Some deceptive communications may contact the user and ask for their mobile number, OTP, or any other information. They may also tell them they have won a gift or prize, or they may offer them a way to commit an illegal or unauthorised act. Finally, they may ask for their personal information in detail or demand payment of any kind. These fraudulent communications, their sources, and the documents that go with them are not connected to Us in any manner. It is highly advised that you should not reply to such misleading correspondence for your own safety. You acknowledge that by depending on and/or acting upon such Deceptive Communications, you may suffer any direct or indirect, consequential or inconsequential loss, damage, and/or bodily injury. 

We and/or Our staff will not contact you to disclose your SPDI (Sensitive Personal Data and Information), with the exception of what is specified for the purpose of verification under the Terms and Conditions.

VIII. Data Erasure and User Accounts

By sending an email to {email} with their written request, Users have the right to request that We erase their User accounts and personal information

We promise to answer as soon as possible, and if not sooner than a month, to the following:

- When we get your written request; 

- When we receive any further information we might need from you in order to fulfil your request; whichever comes first. 

In addition to requesting account deactivation, you can also ask for the following by sending an email to {email}:

  1. ) There are two possible outcomes for your account: either it will be temporarily suspended, meaning you won't be able to play contests on your User account but will still be able to access other parts of the Portal; or
  2. ) It will be temporarily deactivated, meaning you won't be able to log into the Portal but will still be able to request that your account be reactivated with all of your data.

You will no longer be able to access the Portal or the Services, nor will you be able to access any user data or personal information linked to your account if you choose to permanently deactivate it. By sending an email to {Email}, users may request that their accounts be restored within six (6) months of receiving notice that their accounts have been deleted.
We adhere to a deletion procedure when you ask for the erasure of your data, making sure that it is securely and totally deleted from our servers or kept only in an anonymous form. We work hard to make sure that data is shielded against malicious or unintentional erasure by our services.

IX. Data Archiving
Your personal information may be kept and used going forward solely for the purposes for which it was originally gathered. Your Personal Information will be deleted from our records if one of the following occurs:

(i) the purposes for which it was collected are no longer relevant; or

(ii) we are no longer obligated to keep it in accordance with any applicable laws, rules, or contracts.

X. Modifications to our Disclaimer

We maintain the right, at any moment, to modify our Terms & Conditions and this Privacy Policy. Any modifications to our privacy policy will be communicated to you as soon as they take effect.
XI. Get in Touch with Us

Please email us at {Email} if you have any questions or suggestions about our privacy policy or would like to exercise your rights about your personal information.

XII. Most Recent Update

The first change to this policy was made on December 1, 2023.